Keeping the complainants and toll road operators informed
Prior to July 2019, the Tolling Customer Ombudsman (TCO) provided reports on enquiries or complaints received and their outcomes on a six-monthly basis. Reports were previously published and are available on request.
Since July 2019, we have increased the reporting frequency to quarterly. We have also included more detail to help users better understand our operations. These are able to be accessed by the links below.
No personal or sensitive information is published and these reports are deidentified.
Summary of activity
Click on the relevant link below to view a report.
- TCO Review – 1 April 2024 to 30 June 2024
- TCO Review – 1 January 2024 to 31 March 2024
- TCO Review – 1 October to 31 December 2023
- TCO Review – 1 July 2023 to 30 September 2023
- TCO Review – 1 April 2023 to 30 June 2023
- TCO Review – 1 January 2023 to 31 March 2023
- TCO Review – 1 October 2022 to 31 December 2022
- TCO Review – 1 July 2022 to 30 September 2022
- TCO Review – 1 April 2022 to 30 June 2022
- TCO Review – 1 January 2022 to 31 March 2022
- TCO Review – 1 October 2021 to 31 December 2021
- TCO Review – 1 July 2021 to 30 September 2021
- TCO Review – 1 April 2021 to 30 June 2021
- TCO Review – 1 January 2021 to 31 March 2021
- TCO Review – 1 October to 31 December 2020
- TCO Review – 1 July to 30 September 2020
- TCO Review – 1 April 2020 to 30 June 2020
- TCO Review – 1 January 2020 to 31 March 2020
- TCO Review – 1 October 2019 to 31 December 2019
- TCO Review – 1 July 2019 to 30 September 2019