Keeping the complainants and toll road operators informed

Prior to July 2019, the Tolling Customer Ombudsman (TCO) provided reports on enquiries or complaints received and their outcomes on a six-monthly basis. Reports were previously published and are available on request.

Since July 2019, we have increased the reporting frequency to quarterly. We have also included more detail to help users better understand our operations. These are able to be accessed by the links below.

No personal or sensitive information is published and these reports are deidentified.

Summary of activity

Click on the relevant link below to view a report.