Decisions
If the parties cannot agree how a dispute should be resolved, the Ombudsman will consider all the information provided and make a determination.
Click on the relevant link below to view previous determinations made available for 7 years from the date of issuance.
2022
2021
- Claim re toll charges imposed and involvement of collection agency in recovery of debt – December 2021
- Claim re wrongful account suspension and tolls charged during suspension – November 2021
- Claim re compensation for stress following alleged incorrectly issued toll notice – October 2021
- Claim re misunderstanding that payment made covered all debts owed – July 2021
2020
- Claim re excess charges and misleading information of amounts owed – December 2020
- Claim re excessive charges for use of toll roads and failure to comply with payment plan – November 2020
- Claim re retrospective refund of charges for multiple vehicles as being unfair and excessive – November 2020
- Claim re excess charges due to account duplication following relocation to another city – August 2020
- Claim re misleading systems or mismanagement of customer account by toll operator – February 2020
2019
- Claim re incorrect reporting of credit default information – December 2019
- Claim re refusal to change account ownership and billing practice – November 2019
- Claim re failure to remove vehicles from account on disposal resulting in toll charges to account – August 2019
- Claim re non-payment of tolls within required time – August 2019
- Claim re timely reporting of faulty tag and subsequent incurring of video-matching fees – July 2019
Decisions made by prior operator of the TCO scheme
2018
2017
- Claim regarding unpaid tolls and fees – May 2017
- Claim re failure to remove vehicle from account on disposal, resulting in toll charges to account – April 2017
- Claim re tolls not paid within timeframe with consequent referral to CCV – February 2017
- Claim re failure to manage toll road usage and account with resultant tolls and fees incurred – January 2017
2016
- Claim re failure to manage account with resultant unpaid tolls and fees – October 2016
- Claim regarding classification of vehicle – September 2016
- Claim regarding responsibility to maintain account in credit to avoid account suspension – July 2016
- Claim regarding service provided in the handling of a complaint – April 2016
- Claim regarding request for waiver of admin fees charged as a consequence of non-payment of tolls – April 2016
- Claim re non-payment of toll invoice within required time – April 2016
- Claim re toll invoices issued as a consequence of account suspension not paid in time – March 2016
- Claim re incorrect LPN added to account and resultant toll invoices remained unpaid by registered owner – March 2016
- Claim re timely reporting of faulty tag and subsequent incurring of video matching fees – January 2016
2015
- Claim regarding tolls incurred for incorrect vehicle recorded on account – August 2015
- Claim regarding inadequate service provided by toll road operator – August 2015
- Claim regarding failure to maintain account and subsequent non-payment of toll notices – August 2015
- Claim regarding failure to pay tolls within prescribed time – June 2015
- Claim regarding Infringement Notices issued for failing to comply with Toll Demand Notices – July 2015
- Claim regarding obligation to keep account in order and meet terms of toll invoices – April 2015
- Claim regarding failure to add vehicle to account and consequent non-payment of invoices – March 2015
- Claim regarding failure to comply with payment terms of Demand Notice-March 2015
- Claim regarding failure to make payments in full by due date – March 2015
- Claim regarding failure to pay Toll Invoices and Notices in full – March 2015