Decisions
Normally, the TCO process facilitates a resolution by agreement between the parties about how best to fix a consumer’s concerns. However, if the parties cannot agree how a dispute should be resolved, the Ombudsman will consider all the information provided and make a determination.
Click on the relevant link below to view previous determinations made by the current operator of the TCO scheme.
2023
- Claim regarding compensation for financial loss following alleged payment system failure – September 2023
- Claim re dissatisfaction with charges account suspension and recovery methods – June 2023
2022
2021
- Claim re toll charges imposed and involvement of collection agency in recovery of debt – December 2021
- Claim re wrongful account suspension and tolls charged during suspension – November 2021
- Claim re compensation for stress following alleged incorrectly issued toll notice – October 2021
- Claim re misunderstanding that payment made covered all debts owed – July 2021
2020
- Claim re excess charges and misleading information of amounts owed – December 2020
- Claim re excessive charges for use of toll roads and failure to comply with payment plan – November 2020
- Claim re retrospective refund of charges for multiple vehicles as being unfair and excessive – November 2020
- Claim re excess charges due to account duplication following relocation to another city – August 2020
- Claim re misleading systems or mismanagement of customer account by toll operator – February 2020
2019
- Claim re incorrect reporting of credit default information – December 2019
- Claim re refusal to change account ownership and billing practice – November 2019
- Claim re failure to remove vehicles from account on disposal resulting in toll charges to account – August 2019
- Claim re non-payment of tolls within required time – August 2019
- Claim re timely reporting of faulty tag and subsequent incurring of video-matching fees – July 2019