Reports

Keeping the complainants and toll road operators informed

Prior to July 2019, the Tolling Customer Ombudsman (TCO) provided reports on enquiries or complaints received and their outcomes on a six-monthly basis. Reports are published for the previous 7 years only.

Since July 2019, the reporting frequency has become quarterly, and includes more detail to help users better understand our operations.

No personal or sensitive information is published and these reports are deidentified.

Summary of activity

Click on the relevant link below to view a report.

Summary of activity – pre 30 June 2019

Click on the relevant link below to view a report.