© 2016 Lorimax Pty Limited (trading as TCO Tolling Customer Ombudsman) TCO Tolling Customer Ombudsman

About the TCO Tolling Customer Ombudsman

Michael Arnold, TCO Tolling Customer Ombudsman


Michael Arnold has been dealing with tolling customer enquiries and complaints since 2004. He brings to the role extensive experience in handling complaints in the national financial services and insurance sectors and has a reputation for successful resolution of consumer concerns.

Michael has been the National Panel Chair of the Financial Ombudsman Service, Investments, Life Insurance & Superannuation since 2003. Prior tenures include Referee, Alternate Panel Chair and Adjudicator in the Insurance Ombudsman Service (1996-2003); Senior Legal Consultant and Mediation Specialist (1992-1996); Judge and Deputy President of the Accident Compensation Tribunal in Victoria (1990-1992); and Member of the Legislative Council of the Victorian Parliament (1982-1988).

Michael has been an attorney, solicitor and proctor of the Supreme Court of NSW since 1976, and a barrister and solicitor of the Supreme Court of Victoria since 1966.

As the TCO, he currently has contracted with ConnectEast Group, Interlink Roads Pty Ltd and Transurban Limited.