Keeping the complainants and toll road operators informed
Prior to July 2019, the Tolling Customer Ombudsman (TCO) provided reports on enquiries or complaints received and their outcomes on a six-monthly basis. Reports are published for the previous 7 years only.
Since July 2019, the reporting frequency has become quarterly, and includes more detail to help users better understand our operations.
No personal or sensitive information is published and these reports are deidentified.
Summary of activity
Click on the relevant link below to view a report.
- TCO Review – 1 January 2022 to 31 March 2022
- TCO Review – 1 October 2021 to 31 December 2021
- TCO Review – 1 July 2021 to 30 September 2021
- TCO Review – 1 April 2021 to 30 June 2021
- TCO Review – 1 January 2021 to 31 March 2021
- TCO Review – 1 October to 31 December 2020
- TCO Review – 1 July to 30 September 2020
- TCO Review – 1 April 2020 to 30 June 2020
- TCO Review – 1 January 2020 to 31 March 2020
- TCO Review – 1 October 2019 to 31 December 2019
- TCO Review – 1 July 2019 to 30 September 2019
Summary of activity – pre 30 June 2019
Click on the relevant link below to view a report.
- TCO Review – 1 September 2018 to 30 April 2019
- TCO Review – 1 March 2018 to 31 August 2018
- TCO Review – 1 September 2017 to 28 February 2018
- TCO Review – 1 March 2017 to 31 August 2017
- TCO Review – 1 September 2016 to 28 February 2017 Transurban Response
- TCO Review 1 March 2016 – 1 November 2016
- TCO Review 1 March 2016 – 31 August 2016
- TCO Review 1 September 2015 to 29 February 2016 Transurban response
- TCO Review 1 March 2015 – 31 August 2015 Transurban response
- TCO Review 1 September 2014 – 28 February 2015