Reports and decisions
Summary of activity
A summary of activity by the TCO is reported every six months. Click on the relevant link below to view a report.
- TCO Review 1 March 2008 - 31 August 2008 Transurban response
- TCO Review 1 September 2007 - 29 February 2008 Transurban response
- TCO Review 1 March 2007 - 31 August 2007
- TCO Review 1 September 2006 - 28 February 2007
- CCO Review 1 March 2006 - 31 August 2006
- CCO Review 1 September 2005 - 28 February 2006
- CCO Review 1 March 2005 - 31 August 2005
- CCO Review 15 September 2004 - 28 February 2005
Note: Prior to 1 July 2008, the reports were issued by the Transurban Customer Ombudsman (TCO) and were limited to matters affecting CityLink, Hills M2, Roam and Roam Express customers only. Prior to 1 August 2006, the reports were issued by the CityLink Customer Ombudsman (CCO) and were limited to matters affecting CinkLink customers only.
Decisions
The TCO considers all aspects of matters presented and issues a determination. Click on the relevant link below to view previous determinations.
- Claim regarding damage to vehicle October 2006
- Claim regarding damage to vehicle June 2006
- Claim regarding damage to vehicle January 2005
