What to do first
Before you contact the TCO, your enquiry or complaint must first have been raised with the relevant tolling business.
In most cases, problems can be resolved with the first call. If you haven't already done so, please contact the relevant tolling business on the number below.
- Breeze and EastLink customer service - 13 54 65
- CityLink customer service - 13 26 29
- Hills M2 and Roam Express customer service - 13 76 26
- Roam customer service - 13 86 55
If you are dissatisfied with the outcome, your case will be referred to the relevant tolling business's internal customer resolution group for further investigation.
If you are still not happy with the decision, you can then take your unresolved enquiry or complaint to the TCO.
